Privacy Policy

Privacy Policy

Effective Date: January 10, 2025 | Last Updated: March 10, 2026

Introduction

Policy Market (referred to as "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information when you engage with us, including by consenting to receive marketing communications by phone, SMS, and email.

1. Collection of Personal Information

We collect personal information including your name, residential address, contact details (such as phone number and email address), and your preferences in relation to health insurance, energy, broadband, solar, battery storage, and other household products and services. This information is collected directly from you when you submit it through our forms, landing pages, or other communications.

2. Use of Personal Information

By clicking "Submit" on any of our forms, you consent to the following uses of your personal information:

Contacting you during business hours by phone, SMS, and email about current offers across health insurance, energy retail, broadband, solar, battery, and related services.

Referring your details to authorised third-party comparison and referral partners (see Section 3) so they may contact you directly with relevant offers.

Facilitating renegotiations of contracts for the sale and supply of electricity and/or gas.

Tailoring our communications and partner referrals to your stated preferences.

Complying with our legal and regulatory obligations.

This consent remains valid until you choose to opt out.

3. Disclosure of Personal Information

3.1 Authorised Comparison and Referral Partners

We may share your personal information with our authorised comparison and referral partners for the purpose of helping you compare and access better deals on the products you have enquired about. These partners operate across the following categories:

Health Insurance

Our health insurance referral network includes licensed comparison services and authorised representatives. Partners operating in this category may include, but are not limited to, companies such as Compare the Market, iSelect, CompareWise, Just Switch, Fair Health Care, Money.com, and other licensed comparison and referral services. The specific partner that contacts you will depend on your location, your enquiry, and partner availability at the time of referral.

Energy

Our energy referral network includes licensed electricity and gas retailers, authorised energy brokers, and comparison services operating across Australian states and territories. Partners in this category may assist you in comparing and switching electricity, gas, solar, and battery products.

Broadband & Internet

Our broadband referral network includes licensed telecommunications providers and comparison services that can assist you in comparing and switching NBN, mobile broadband, and related internet products.

Solar & Battery Storage

Our solar and battery referral network includes Clean Energy Council accredited installers, authorised retailers, and comparison services that can assist you in comparing solar system and home battery products.

3.2 How Partners Handle Your Information

All partners who receive your personal information are required to handle your information in accordance with this Privacy Policy and the Privacy Act 1988 (Cth), use your information only for the purpose for which it was shared, provide you with a clear opportunity to opt out of further contact, and comply with the Do Not Call Register Act 2006 (Cth) and the Spam Act 2003 (Cth).

3.3 Commercial Arrangements

We may receive commissions or referral fees from partners when you are contacted or when you switch products through a partner referral. These arrangements do not affect the price you pay for any product or service, and help us provide our comparison services at no cost to you.

4. Market Coverage Disclaimer

We do not compare all products or providers in the market. At any given time, certain brands, funds, retailers, or plans may not be available through our network. Our comparisons and referrals should not be taken as a complete or exhaustive representation of the market.

5. Your Rights

Access and Correction: You may request access to the personal information we hold about you and ask us to correct any inaccuracies.

Opt Out: You may withdraw your consent for marketing communications at any time by emailing us at [email protected] or by replying STOP to any SMS. Once you opt out, we will cease sending marketing communications and notify our active referral partners accordingly.

Complaints: If you believe we have breached your privacy, you may lodge a complaint with us directly. If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

6. Security of Personal Information

We implement reasonable technical and organisational security measures to protect your personal information from unauthorised access, misuse, loss, or disclosure. However, no data transmission over the internet can be guaranteed as completely secure.

7. Retention of Personal Information

We retain your personal information for as long as necessary to fulfil the purposes set out in this Privacy Policy, comply with our legal obligations, and resolve any disputes. Where personal information is no longer required, we will take reasonable steps to destroy or de-identify it.

8. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, partner network, or applicable laws. Any updates will be posted on this page with a revised effective date.

Contact Us

For all privacy-related requests, complaints, or opt-out requests, please contact us at:

Email: [email protected]

Please include your full name and the phone number or email address associated with your enquiry.